Question 1

Select the statement that explains how bad behavior arises when you abstract people away from the consequences of their actions.

Ticket queues make people behave more responsibly.

Including developers in the on-call rotation leads to them behaving badly.

When people work in silos they do not see or feel the effect of their poor work.

All teams need quality assurance (QA) to catch their mistakes.

Question 2

It is good practice to have developers _____.

use ticket queues instead of raising problems with team members.

save testing for the end of the process.

give up control and let quality assurance (QA) ensure quality.

be responsible for the consequences of their actions.